The Low Price YOU See Advertised Out There, May Not Be the Actual Price You Pay.
Sadly, there are bad apples in the carpet cleaning industry. They are known as the “Bait and Switchers”. Everyday, they perform their bait & switch tactics on good people just like you. Don’t allow them to victimize YOU. The following is a news report on how cheap coupon bait & switchers execute their plans (It’s from a Phoenix news crew- Memphis news channels have not done a report like this, as of yet). Then, I’ll show you more information below about the deceptive practices of companies who get inside your home with the too-good-to-be-true, low price offer. Just remember: There are many honest and reputable cleaning companies on the front range. Companies like mine
The first to understand about hiring a professional cleaning company is that all companies are NOT the same. Hiring a cleaning service isn’t a commodity. You need to do a little homework in making your decision. Here are a few things to consider.
Yes, price is a consideration, but it shouldn’t be the deciding factor. The cheap cleaning companies cannot afford things that protect you like liability insurance, workman’s compensation, and background checks on employees. The truth is over half the companies in Memphis don’t have this type of protection for you. At Quality Carpet Cleaning, we carry full libility insurance and we do full background checks on all employees.
Make sure the company has a written guarantee stating that they will return if problems arise. Many companies give you a vague satisfaction guarantee. But you need one in writing. At Quality Carpet Cleaning, we guarantee, “If you’re not happy, you don’t pay for the job.” Futhermore, if any spots return, we’ll come back at NO CHARGE for up to 30 days.
Have you seen ads that promote ridiculously low rates for carpet cleaning? Would you be suprised to learn that these apparently low priced companies actually charge many times more than a certified professional carpet cleaner?
Here’s how it works: They “bait” you with an extemely low price. Read the fine print!! You’ll see statements like: “we recommend our dual process method for heavily soiled carpets” (heavy soil is determined by the technician and how gullible or timid the customer is), or “pre-conditioning, spots, stainmaster carpets and berber, extra charge.”
Call Bubba at 901-RIP-OFFF For All of Your Bait & Switch Needs!
Their low price is for “basic steam,” which is merely plain hot water sprayed down on your carpet. It does not include pre-treatment cleaning agents, spot cleaning, extraction, etc. When the so-called technician arrives (he may slightly resemble Charles Manson), he says something like, “Oh, you have spots!” and “These traffic areas are definitely going to need extra treatment or our deep scrub!”
HELLO?! Don’t most carpets have spots and some traffic area cleaning that needs attention? Who are they kidding with this “basic steam” stuff? But, you already have all of your furniture moved (they asked you to do it because in the 30 minutes that they will be there to clean your entire house, they would not have time to move it. They have to get to their next job- fast!) so you decide to let him go ahead and do it since he’s already there.
Do You Enjoy Slimy Sales People?
YOU: “O.K., exactly how much is this deep scrub process going to cost me?”
Unscrupulous Cleaner: “Well, first of all, the maximimum room size is 200 sq feet and your bedroom and living room are bigger than that so I need to charge you for two extra rooms at $20 each for the basic steam as well as for your stairs, which will be $3.50 each on top of our coupon price of $59.99 for 5 rooms. So, now we’re up to $148.99, then for the deep scrub, we charge an added $35 per room, and those red spots will be an additional $25.00 each and you have four kool-aid stains and a wine stain and with your pets, you’re gonna’ need deodorizing and that’s $25 per room. By the way, is that a plant water spill over there…”Your $59.99 carpet cleaning bargain just became a $793.99 rip-off!! You’ll pay a 500% mark-up AND your carpet might still be dirty and be a soaking wet smelly mess because he didn’t know or care about what he was doing!
Now, most often, they will try to add on these services individually as they clean, not at once and you may be thinking that you would never fall for this trickery, but these rogues use ruthless scare tactics, especially on the intimidated and elderly. If you don’t pay their rip-off price(and sometimes even if you do), you’ll get shoddy service, leaving you with a soaking wet, mold attracting mess!
Don’t Write This Off As Only For the Ignorant!
Let me dissect the ad you’ve held in your hands many, many times.
This is how they further take advantage of the normal, unsuspecting customer.: “Deep-scrub” or “Dual process” method is extra. This is the oldest trick in the book. It sounds so fancy and necessary, doesn’t it? Well, it IS necessary, but not the way THEY do it. Basically, they are charging extra for using cleaning chemicals instead of just the plain old water they use in their “basic steam.” The unscrupulous cleaner will apply a low-budget, high alkaline, high residue detergent that is loaded with optical brighteners that make the carpet look incredibly clean, but has actually just changed the way the light reflects off your carpet!! You’ll see the same results from those miracle cleaning chemicals that can be purchased from the flea market, convention center home show or maybe from some infomercial, TV shouter. They show you how just the foam from their chemicals will remove motor oil. IMPOSSIBLE. It’s an optical illusion. Those cheap, harsh chemicals will rot out your carpet, however!
Dual process cleaning is always included in the price of honest, reputable carpet cleaning. This includes pre-treatment and basic spot removal followed by truck-mounted steam extraction. This is called “CARPET CLEANING!” It’s the very least you should expect when you call a professional carpet cleaner.
The next trick: “Stainmaster and/or Berber are extra.” BALONEY! Nearly ALL residential carpet is made with some type of stain resistant properties these days (manufacturers know protectant works- they don’t want you returning asking for your money back!). Using that as an excuse to add on charges is ridiculous. Charging an extra amount for Berber is also HOGWASH because while the cleaning process is different, it takes the same amount of time and cleaning product. Stainmaster and Berber should NOT be used as a gimmick to overcharge.
Another trick: Selling Scotchgard, Teflon or other protector at an inflated price and then watering it down to save themselves money. YOU won’t be getting the intended protection that you should have on your carpet and they are charging you four times what they should for the diluted “protector.” And on and on and on…
Space prevents me from telling you all the tricks that these unscrupulous cleaners have up their sleeves. Just be sure to be aware of these companies and do not be victimized by them- there’s really no need for that!
5 Reasons You’ll Love Quality Carpet Cleaning’s Service
A Golden Reputation: The best Memphis area carpet stores and realtors refer our services exclusively.
The Best Carpet Cleaning Systems: To give you the best cleaning possible, you’ll get our 4 step system on your carpet to get maximum soil removal and maximum spot removal without over wetting your carpet or leaving a sticky residue behind.
No Returning Spots Guarantee: If any spots return within 30 days, we will come back to take care of them at NO CHARGE.
Pleasant Technicians: You will be extremely pleased with our technicians. You’ll get technicians that are nice, polite and respectful of your home. GUARANTEED!
Call Us For a Free Estimate.