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We’re happy to answer any questions you may have. Call us at 901-212-9619. Or, contact us by email.

 

 

  • How long will it take my carpet to dry?

Your carpet will dry in about 4 hours, even less in certain situations. We take the time to ensure your carpet will be dry in a reasonable time. Our equipment is regulated so that we don’t over wet your carpet or leave a sticky residue behind.

 

 

  • Do you guarantee your work?

Yes. Absolutely! If you aren’t happy with our cleaning, we will clean it again FREE of charge, if you are still not happy after that, we will give you a complete refund. You have no risk when you use us.

 

 

  • What method of cleaning do you use?

We use the hot water extraction cleaning method that is recommened by most of largest carpet manufactorers.
Click here to find out what the World’s Largest Carpet Maker Recommends for Cleaning?
Click here to see our complete carpet cleaning process.

 

 

  • Should i wait as long as possible to get my carpets cleaned?

No. Dirt is an abrasive – like sandpaper. Every time you step on the carpet, you grind dirt into
your carpet fibers. This cuts your carpet, just as if you had used a knife, causing it to wear out
faster. A dirty carpet will not last nearly as long as a clean carpet. And while vacuuming helps –
– by itself, its simply not enough. Then longer you wait to have your carpet cleaned, the more
damage you do to your carpet and the faster it wears out.

 

 

  • The only reason to clean carpets is to get out the dirt?

No. As you probably know, outdoor air contains pollens, fungus, bacteria, air pollution,
cigarette smoke, car exhaust — and hundreds of other chemicals. When you and your family
members come into your home, you carry those pollens, bacteria and chemicals in your hair and
on your skin, clothing and shoes. Not surprisingly, all those chemicals, pollens and bacteria
wind up — you guessed it — in your carpet.
If you have allergies, asthma, emphysema, or other breathing problems — one major source of
your problem could be the pollens, fungus, and chemicals in your carpet.

 

 

  • Is one method of carpet cleaning is as good as another.?

No. You can choose from two primary methods: Dry cleaning or hot water extraction.
First, I’ll explain dry cleaning. Many people believe that dry cleaning your carpet is like dry
cleaning your clothing. This is not true. All carpet cleaning methods use water in one from or
another. Here are the three methods of dry cleaning carpet.
When a carpet cleaner uses dry foam, he applies shampoo to your carpet, allow it to dry, and
then sucks the dried shampoo into a vacuum. Can you imagine applying shampoo to your hair,
allowing it to dry and then removing the shampoo from your head with a vacuum? This method
can leave a residue in your carpet, which is one reason dry foam is not very effective.
The dry-chem method is similar to dry foam. The major difference is that when dry-chem is
used, the company sets a large cotton bonnet on your carpet. Using a machine, the bonnet spins
from side to side, absorbing the dirt that’s in the carpet. After the bonnet is saturated with dirt,
another cotton bonnet is applied. Bonnet cleaning is like trying to use a large towel to rub the
dirt out of your carpet. Like dry foam, its not very effective.
The dry-compound method spreads an absorbent mixture that looks like wet sawdust all over
your carpeting. Then the machine brushes the mixture into the carpet, which in theory causes
dirt to absorb into the mixture. When the mixture has dried, a vacuum cleaner sucks the material
out of the carpeting. Because the carpet is not rinsed in any way, this method is not very
effective.
The second carpet cleaning method is called hot water extraction. This is a fancy way of saying
that a hot water cleaning solution under high pressure is forced into the carpet and then sucked
out of the carpet. This method is also referred to as steam cleaning even though steam is not
used.
Shaw Industries, the world’s largest carpet manufacturer, recommends hot water extraction and
you can choose from two different types: Portable extraction, which is done with a small
machine. Or truck mount extraction which means the large cleaning machine is mounted in a
truck or van.

 

 

  • Having the right equipment is all a company needs to clean your carpets
    properly?

Not true. Many companies own hot-water cleaners — but a large number of employees don’t
know how to use them. You probably know someone who bought the newest computer on the
market — but didn’t learn how to use it for a year or more. The same is
true with carpet cleaning machines. The company may own good equipment, but the employees
may not know how to use it correctly. This is why it’s important that you choose your carpet
cleaner carefully.

 

 

  • The company that offers the lowest price is the company you should hire?

Maybe — but not always. Here are two important points to consider.
Point #1: The price you see offered may not be for the services you want performed. Before
you select a company, decide what you want to accomplish. If you want the carpet cleaner to
remove only some of the dirt, you can choose from hundreds of companies that
use small shampooers or other cleaning methods. Or, you can even rent a machine at the grocery
store and do the job yourself.Point #2: The price you see advertised may not be the price you pay.
Many homeowners have learned that the low price they saw advertised was not the amount they
were charged.
And if you’ve ever hired a carpet cleaner, you too may have been the victim of false or
misleading advertising. You probably learned the hard way that some carpet cleaners offer a
cheap price — usually between $3.95 and $9.95 per room — and then pressure you into
paying a lot more once they get inside your home. Some of them may even break the law by
using illegal bait and switch tactics.
As in all businesses and professions, the carpet cleaning industry has its share of bad apples. I
take no pleasure in telling you this, but some are unethical — and, sadly, a few are dishonest. By
their misleading advertising and false promises, they cast a dark shadow
on our entire industry.
Then you’ll find other carpet cleaners — professionals like me who work hard to earn your trust
and respect.

 

 

  • Can you clean my upholstery too?

Yes. Click here to see our upholstery cleaning process.

 

 

  • Do you have good references?

Yes. Contact us and will be happy to put you in contact with as many references you need. Click here to see some of what our clients had to say.

 

 

  • Are you experienced?

Yes. We have been in cleaning industry here in Memphis for over 15 years. since 1999. We have experience in all cleaning methods and stain removal. Also, we have seen and corrected soiling conditions that most companies aren’t even familiar with.

 

 

  • Do you offer a referral reward if i refer my friends to you?

Yes. You get a 10% refer reward for every new client you refer to us. Also, it can be used for FREE cash or services. Your Choice.

 

 

  • Do fabric protectors really work?

Fabric protectors won’t prevent your carpet from getting dirty. However, they do help your carpet stay cleaner longer. Their purpose is to protect your carpet from permanent stains and prolong the life of the fabric, which they do very well if properly applied.

 

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